Blog Post: Error message when you use Windows Update or Microsoft Update Web sites to install updates: 0x80070424

KB Article: http://support.microsoft.com/kb/968002

INTRODUCTION

Symptom 1

When you try to connect to Microsoft Windows Update or Microsoft Update, you receive the following error code:

0x80070424

Symptom 2

On a computer that is running Windows XP Service Pack 2 (SP2), you encounter one or more of the following problems:

• The Automatic Updates feature is turned off in Security Center and you cannot turn this feature on.
• The Automatic Updates service is missing from the Services snap-in.
• The registry is missing one or both of the following registry subkeys:
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WUAUSERV

PROGRESS SOFTWARE PLANAR SYSTEMS PEROT SYSTEMS PALM OSI SYSTEMS